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Art of Good Customer Service in Catering & Hospitality

Business Essentials  

Art of Good Customer Service in Catering & Hospitality

This course equips food service staff and hospitality workers with key skills to deliver exceptional customer service. Learn effective communication, manage expectations, and build brand loyalty and a positive work environment.

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What our learners are saying

4.9 out of 5

Based on 9 verified learner reviews

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Course Overview

CPD/CE Points:  90 Mins

Assessment:  11

Pass Rate:  80%

Ideal For:  Food Handler,

Front-of-House Staff Handling Food

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Authors

Food Compliance HQ Administrator
Food Compliance HQ Administrator

Course Details

This course will equip food service staff, customer service professionals, and hospitality workers with essential skills and best practices to deliver exceptional customer service. From understanding the importance of effective communication to managing customer expectations, this module provides you with actionable insights that can elevate the overall dining experience, build brand loyalty, and foster a positive work environment in the food handling industry.

Course Aims

The aim of this course is to equip food service staff, customer service professionals, and hospitality workers with essential skills and best practices to deliver exceptional customer service to their customers.

Course Objectives

By the end of this course, learners will be able to:

  • Define customer service and understand its role in food service settings.
  • Describe why good customer service is critical.
  • Demonstrate effective communication skills with customers and colleagues.
  • Articulate the vision and ethos of the business to enhance brand trust. 
  • Apply techniques to ensure customer satisfaction throughout their experiences.
  • Handle unhappy customers with professionalism and care.
  • Understand how good leadership contributes to team morale and excellent service delivery.

Course Curriculum

  • What is customer service?
  • Why is good customer service important?
  • The effects of good customer service
  • The financial and cultural benefits of satisfied customers

  • Business owner: Building an outstanding team for success
  • Business brand vision and ethos
  • Customer-facing team member: Strive for excellence
  • Communication skills are key
  • Active listening
  • Essential skillsets

  • Essential customer service actions
  • Personalisation techniques
  • The impact of attention to detail
  • Action plan: Checklist of service touchpoints
  • Understanding customer satisfaction: Reading subtle indicators
  • Master the power of feedback
  • Example of a good customer journey

  • Handling challenging scenarios
  • Common causes of customer dissatisfaction
  • Step-by-step approach to de-escalate tense situations
  • Turning customer feedback into improvement opportunities

  • Building a workplace culture that thrives
  • Strategies for motivating your team during high-pressure shifts
  • Team-building ideas to improve morale

  • Conclusion: Customer service – The secret ingredient to success

  • Assessment

  • Assessment 10 Assessments

Learner Reviews

4.9 out of 5 9 reviews
Excellent
9
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4.92

Overall Rating

5.0

Clear & Understandable

4.9

Comprehensive & Accurate

4.9

Aims & Objectives

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Effective Date: 21/01/2025

Last Updated: 21/01/2025

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